Trading Conditions

Stop-out Level

Real For Investment Ltd trading platforms are configured to automatically close open positions when the stop-out level is reached. For all accounts, if the equity in your trading account falls below 50% of the required margin, the stop-out level will be triggered.

Real For Investment Ltd will automatically close open positions at the market price, starting with the positions that have the highest floating loss, until the required margin level is restored.

Please note that during periods of rapid market fluctuations, the order in which positions are closed cannot be guaranteed. Real-time adjustments may be made by Real For Investment Ltd based on current market conditions, and clients are responsible for any risks that may arise. Real For Investment Ltd reserves the right for the final interpretation regarding the order of stop-outs.

Additionally, be aware that when there is a hedged position in your account, sudden widening of spreads may cause changes in equity. If this leads to negative equity, a stop-out may be triggered as a result.

What is a Complaint?

Definition: A complaint is an expression of dissatisfaction made to or about us, related to our products, services, staff, or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.
Our Complaint Handling Process:
- We will acknowledge receipt of your complaint and strive to resolve it as quickly as possible.
- We will provide you with our written reasons for the outcome of your complaint according to our internal dispute resolution procedures within the following timeframes:
  - Standard Complaints: No later than 30 calendar days after receiving your complaint.
  - Traditional Trustee Complaints: No later than 45 calendar days after receiving your complaint.
- Email: Please direct all complaints via email to compliance@real4invest.com.

Pending Orders

Clients should calculate their account equity when the pending order price is reached to maintain the required real-time margin for the execution of pending orders.
Pending orders will be automatically canceled if the margin level is insufficient for the execution of the transaction when the price level is reached.

Order Execution

Quotes provided by Real For Investment Ltd fluctuate according to the prices from our over 20 bank liquidity providers.
During special market conditions (e.g., data releases, news events, market opening and closing hours), there may be price gaps or widening spreads. Orders will be executed based on the spreads available at that time.
Considering potential gaps, customers should contemplate closing their positions prior to weekends.
If any disputes arise regarding order execution, please contact our 24-hour online customer service or call our 24-hour hotline. Our customer service team will notify the trading desk in real-time. If you are not satisfied with the resolution, please email our technical department with your account number, order number, outcome, and your feedback. If you hold an open position, please close it and appeal based on your trading intentions. If the order is retained against your will, you will be fully responsible for any profit or loss due to market fluctuations during the complaint period. Real For Investment Ltd reserves the right for the final interpretation of this statement.
If your account has not engaged in trading for three consecutive months, it will be marked as inactive. For inactive accounts, Real For Investment Ltd may charge a monthly maintenance fee of $60 each month.

Scalping Policy